Subscription & Refund Terms

Last updated: 12 September 2026

1. Plans

Prices are quoted excluding VAT. VAT is added on top at checkout at the rate of your own country, as required by EU digital-services VAT rules — 21% for customers in Spain, which is the total shown in the last column. Business customers elsewhere in the EU who supply a valid VAT number are charged under the reverse-charge rule, so no VAT is added to their invoice.

A larger corporate plan for multi-office or white-label deployments is available on request: write to hola@agentalla.com.

2. Free trial

A new account starts with a free trial: 14 days or 25 messages, whichever comes first. No payment method is required to start it, and nothing is charged when it ends — the account simply stops accepting new messages until a plan is chosen.

3. What a plan includes, and what happens past it

Each plan comes with a monthly allowance of assistant usage, measured in euro-equivalent of the underlying model cost rather than in a fixed number of messages, because a one-line question and a full feasibility memorandum are not the same amount of work.

Reaching the allowance does not cut you off mid-transaction and does not silently charge you. You are told you have reached it, and you can either wait for the next monthly cycle, top up manually, or — only if you have explicitly switched on automatic top-up in your account — let the saved payment method be charged for the overage. We never charge beyond your plan without that prior opt-in.

4. Billing on the website (Stripe)

Web subscriptions are billed monthly in advance through Stripe, starting on the day you subscribe and renewing on the same date each month until you cancel. You can cancel anytime from your account page; you'll keep access until the end of the period you already paid for.

5. Billing through the Apple App Store

If you subscribe from within the Agent Alla iOS app, your purchase is handled entirely by Apple under the App Store's terms, and the following applies to that subscription:

• Payment is charged to your Apple ID account at confirmation of purchase.
• The subscription automatically renews for the same length and price unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period, and the cost of the renewal will be identified.
• You can manage your subscription and turn off auto-renewal at any time in your Apple ID Account Settings, after purchase.
• Any unused portion of a free trial period, if offered, is forfeited when you purchase a subscription, where applicable.

This Subscription & Refund Terms page and our Terms of Service and Privacy Policy apply alongside Apple's Media Services Terms and Conditions for App Store purchases.

6. Cancelling

Web subscriptions: cancel from your account page — access continues until the end of the paid period, no partial-month refund is issued for time already used. App Store subscriptions: cancel through your Apple ID Account Settings; we can't cancel or refund an App Store purchase directly, since Apple processes that transaction.

7. Refunds and your right of withdrawal

If you're a consumer in the EU, you generally have a 14-day right of withdrawal on a new online purchase. Because Agent Alla is a digital service that starts working as soon as you subscribe, by subscribing you agree that we may begin supplying the Service immediately, and you acknowledge that this means you lose the right of withdrawal once the service has begun, to the extent permitted by applicable law. Outside that, refunds for web subscriptions are considered case by case — contact us at the address below. Refunds for App Store purchases must be requested from Apple directly, at reportaproblem.apple.com, since Apple holds the payment relationship for those purchases.

8. Fair use (Pro / Group / Agency plan)

The Pro / Group / Agency plan is priced for typical team and widget usage. If a single account's usage is unusually high (for example, very high embedded-widget traffic on an agency's website), we may apply a fair-use limit and ask you to move to a usage-based add-on rather than cutting off access without notice.

9. Changes to pricing

We'll give existing subscribers reasonable advance notice before a price increase takes effect on their next renewal. Continuing to use the Service after that date means you accept the new price; otherwise you can cancel before it applies.

10. Contact