Subscription & Refund Terms

Last updated: 10 September 2026

1. Plans

Prices are shown including Spanish IVA/VAT for customers in Spain. For customers elsewhere in the EU, VAT is charged at your own country's rate as required by EU digital-services VAT rules, so the final charge may differ slightly from the headline price above.

2. Free trial / usage-based allowance

New accounts start with a limited free allowance (currently up to €5 of underlying usage, tracked in euro-equivalent rather than by a fixed number of days). Once that allowance is used, you either top up manually or — only if you've explicitly turned on automatic top-up in your account — we charge your saved payment method for the overage. We never auto-charge beyond your allowance without that prior opt-in.

3. Billing on the website (Stripe)

Web subscriptions are billed monthly in advance through Stripe, starting on the day you subscribe and renewing on the same date each month until you cancel. You can cancel anytime from your account page; you'll keep access until the end of the period you already paid for.

4. Billing through the Apple App Store

If you subscribe from within the Agent Alla iOS app, your purchase is handled entirely by Apple under the App Store's terms, and the following applies to that subscription:

• Payment is charged to your Apple ID account at confirmation of purchase.
• The subscription automatically renews for the same length and price unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period, and the cost of the renewal will be identified.
• You can manage your subscription and turn off auto-renewal at any time in your Apple ID Account Settings, after purchase.
• Any unused portion of a free trial period, if offered, is forfeited when you purchase a subscription, where applicable.

This Subscription & Refund Terms page and our Terms of Service and Privacy Policy apply alongside Apple's Media Services Terms and Conditions for App Store purchases.

5. Cancelling

Web subscriptions: cancel from your account page — access continues until the end of the paid period, no partial-month refund is issued for time already used. App Store subscriptions: cancel through your Apple ID Account Settings; we can't cancel or refund an App Store purchase directly, since Apple processes that transaction.

6. Refunds and your right of withdrawal

If you're a consumer in the EU, you generally have a 14-day right of withdrawal on a new online purchase. Because Agent Alla is a digital service that starts working as soon as you subscribe, by subscribing you agree that we may begin supplying the Service immediately, and you acknowledge that this means you lose the right of withdrawal once the service has begun, to the extent permitted by applicable law. Outside that, refunds for web subscriptions are considered case by case — contact us at the address below. Refunds for App Store purchases must be requested from Apple directly, at reportaproblem.apple.com, since Apple holds the payment relationship for those purchases.

7. Fair use (Group/Agency plan)

The Group/Agency plan is priced for typical team and widget usage. If a single account's usage is unusually high (for example, very high embedded-widget traffic on an agency's website), we may apply a fair-use limit and ask you to move to a usage-based add-on rather than cutting off access without notice.

8. Changes to pricing

We'll give existing subscribers reasonable advance notice before a price increase takes effect on their next renewal. Continuing to use the Service after that date means you accept the new price; otherwise you can cancel before it applies.

9. Contact